Question 1

What is order management software for apparel brands?

Accepted Answer

Order management software for apparel handles the full order lifecycle across wholesale, retail, and ecommerce, at the style-color-size level. It manages bulk and at-once orders, future seasonal bookings, allocation of limited inventory, backorders, and returns. Ai2000 (formerly A2000 Software) runs order management and inventory in one database, so an order taken in the showroom, on the B2B portal, or through an EDI 850 hits the same allocation logic.

Question 2

How does Ai2000 handle inventory across multiple sales channels?

Accepted Answer

Ai2000 maintains a single real-time inventory pool with channel-level rules on top of it. You can reserve units for a wholesale program, cap what ecommerce can sell, and still see one accurate available-to-sell number by style, color, and size across every warehouse and location. Ecommerce, EDI, and retail transactions all decrement the same pool, which is what prevents overselling during a drop or a large wholesale ship-out.

Question 3

Does Ai2000 support size and color matrix order entry?

Accepted Answer

Yes. Order entry is matrix-based: a buyer enters quantities into a grid of colors and sizes rather than one line per SKU. The same matrix drives allocation, picking, invoicing, and reporting, so you can analyze sell-through by size curve rather than only by style total.

Question 4

How does Ai2000 manage allocation of limited inventory?

Accepted Answer

Ai2000 allocates by rules you define — priority customer, order date, ship window, channel, or fill-rate target — and lets you run allocation as a simulation before committing. When a style is short, planners can see which accounts are affected and rebalance before shipments are released, instead of discovering the shortfall at pick time.

Question 5

Can Ai2000 handle backorders, returns, and RMAs?

Accepted Answer

Yes. Backorders are tracked against the original order with visibility into the inbound PO that will fill them, and cancel dates are monitored so at-risk orders surface early. Returns are processed through an RMA workflow that captures reason codes, restocks or scraps the units, and generates the credit memo in the same system as the original invoice.

Question 6

Does Ai2000 offer a B2B portal for wholesale customers?

Accepted Answer

Yes. Wholesale customers and sales reps can enter orders, view line sheets with current availability, check order status, and download invoices through a B2B portal that writes directly into Ai2000 — removing the email-and-spreadsheet cycle that creates most order entry errors.

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